apk44 Privacy Policy

apk44 is committed to handling personal data responsibly and transparently. We collect only the information genuinely needed to operate a safe, reliable and compliant online gaming service for players in Bangladesh. We do not sell personal data to third parties for commercial marketing purposes, and we apply SSL encryption to all data transmitted on the platform.

This Privacy Policy should be read alongside the apk44 Terms & Conditions, which govern your overall use of the platform. If you have questions about how your data is handled, contact us at [email protected] at any time.

apk44 collects personal data in three main ways: information you provide directly when registering and using the platform; information generated automatically through your use of the platform; and information received from third-party service providers such as payment processors and identity verification partners.

Information You Provide Directly

When you register an account, complete KYC verification, make deposits or withdrawals, or contact our support team, you may provide the following categories of personal data:

• Identity data: full legal name, date of birth, nationality, gender.
• Contact data: email address, Bangladeshi mobile phone number, residential address.
• Account credentials: username and encrypted password (passwords are never stored in plain text).
• Identity verification documents: government-issued photo ID (National ID card, passport or driving licence) and proof of address, provided during KYC verification.
• Payment data: mobile money account identifiers (bKash number, Nagad number, Rocket number, Upay number) and bank account details where bank transfer is used. Full payment credentials are processed by your payment provider, not stored by apk44.

Information Collected Automatically

When you visit or use the apk44 platform, certain technical and behavioural data is collected automatically, including:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage data: pages visited, time spent on each page, game sessions played, betting history, bonus claims, deposit and withdrawal transactions, and support ticket history.
• Location data: approximate geolocation derived from your IP address, used to apply applicable regional service restrictions.
• Cookie and session data: session tokens, authentication cookies and preference cookies — see Section 5 (Cookies and Tracking) for full details.

Information from Third Parties

apk44 may receive supplementary personal data from third-party partners who assist with payment processing (bKash, Nagad, Rocket, Upay and banking partners), identity verification and fraud detection services. This data is used solely to verify your identity, process transactions and detect irregular account activity. apk44 requires all third-party partners to handle data in accordance with applicable data protection standards.

apk44 uses the personal data it collects for the following purposes:

• Account creation and management: to register your account, verify your identity, manage your account settings, and provide access to the platform's games, sportsbook and payment features.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay and banking partners, to reconcile transactions and to maintain accurate financial records.
• Regulatory compliance and anti-money-laundering: to fulfil KYC (Know Your Customer) obligations, comply with applicable anti-money-laundering requirements, report suspicious transactions where required, and apply responsible gaming checks including age verification.
• Fraud prevention and security: to detect and prevent fraudulent account activity, bonus abuse, money laundering, collusion, unauthorised access and other prohibited conduct as defined in the apk44 Terms & Conditions.
• Customer support: to respond to your queries, process complaints, resolve disputes and provide account assistance via our support team at [email protected].
• Platform improvement: to analyse aggregated, anonymised usage data to identify technical issues, improve platform performance, and develop new features relevant to Bangladeshi players.
• Responsible gaming: to monitor account activity for indicators of problem gambling and to apply responsible gaming tools including deposit limits, cooling-off periods and self-exclusion where appropriate or where requested by the player.

apk44 does not use personal data for automated decision-making or profiling that produces legal or similarly significant effects without human review. Where automated systems are used for fraud detection or responsible gaming monitoring, flagged cases are reviewed by our support team before any consequential action is taken.

apk44 processes your personal data on the following legal bases:

• Contractual necessity: processing required to perform the contract between you and apk44 — including account registration, payment processing, game access and customer support.
• Legal obligation: processing required to comply with applicable laws and regulations, including anti-money-laundering obligations, KYC requirements and reporting obligations to competent authorities.
• Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring and platform improvement — where these interests are not overridden by your privacy rights.
• Consent: where apk44 relies on your consent as the legal basis for processing — for example, for optional marketing communications — you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

apk44 is committed to maintaining the security and integrity of all financial transactions on the platform. Deposit and withdrawal transactions are processed through licensed payment providers including bKash, Nagad, Rocket and Upay. apk44 does not store full payment credentials such as complete mobile banking PINs or full bank account passwords. Transaction reference identifiers and amounts are recorded in your account history for reconciliation and dispute resolution purposes.

KYC (Know Your Customer) verification is required before processing withdrawals above the threshold set by apk44 and may be requested at any time at apk44's discretion. The KYC process requires you to submit a copy of a government-issued photo ID (such as your Bangladesh National ID card or passport) and, where requested, proof of your residential address and proof of your payment method. All KYC documents submitted to apk44 are handled with strict confidentiality and are used solely for identity verification and regulatory compliance purposes.

apk44 retains KYC documentation for the period required by applicable anti-money-laundering and financial regulations. Where regulations require retention for a minimum period after account closure, apk44 will retain the relevant documents for that mandated period before securely deleting or anonymising them.

The apk44 platform uses cookies and similar tracking technologies to operate correctly, maintain your session, remember your preferences and analyse platform usage. This section explains what cookies we use, why we use them and how you can manage your cookie preferences.

Strictly Necessary Cookies

These cookies are essential for the platform to function. They maintain your logged-in session, protect against cross-site request forgery (CSRF) attacks, and ensure that your account actions (deposits, game sessions, withdrawals) are attributed to the correct authenticated session. These cookies cannot be disabled without breaking core platform functionality.

Functional Cookies

Functional cookies remember your preferences — such as your preferred language and display settings — so the platform delivers a consistent experience across sessions. These cookies do not track your activity across other websites and are not used for advertising purposes.

Analytics Cookies

apk44 uses analytics cookies to collect aggregated, anonymised data about how players use the platform — including which pages are visited most frequently, which games are most popular and where technical errors occur. This data helps us improve platform performance and the overall player experience.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging into your account and accessing platform features. Disabling functional or analytics cookies will not prevent you from using the platform but may affect the quality of your experience.

apk44 does not sell personal data. We share personal data with third parties only in the following limited circumstances:

• Payment providers: transaction data (amount, timestamp, payment method identifier) is shared with bKash, Nagad, Rocket, Upay and banking partners solely to process deposits and withdrawals. These providers are bound by their own data protection obligations and do not receive data beyond what is required to complete the transaction.
• Game providers: anonymised session identifiers are shared with licensed game providers (including Evolution Gaming, Pragmatic Play, PG Soft, NetEnt and Microgaming) to authenticate game sessions and retrieve results. Game providers do not receive your full personal profile.
• Regulatory and law enforcement authorities: where apk44 is legally required to disclose personal data to a competent regulatory body, law enforcement agency or court, we will comply with that legal obligation. apk44 will notify you of such disclosure where legally permitted to do so.
• Identity verification and fraud detection partners: personal data necessary for KYC verification and fraud screening is shared with specialist identity verification and fraud detection service providers under strict data processing agreements. These partners may not use the data for any purpose other than the specific service they provide to apk44.

In all cases where personal data is shared with third parties, apk44 ensures that appropriate contractual safeguards are in place to protect your data. apk44 does not transfer personal data to third parties located outside of applicable data protection jurisdictions without ensuring equivalent protections are in place.

apk44 retains personal data for as long as is necessary for the purposes for which it was collected, and no longer. Specifically: active account data is retained for the duration of your account's existence on the platform; transaction and financial records are retained for the period required by applicable financial and anti-money-laundering regulations, which may extend beyond account closure; KYC documentation is retained for the legally mandated period following account closure; and support correspondence is retained for a reasonable period to assist with dispute resolution.

When personal data is no longer required and no retention obligation applies, apk44 will securely delete or anonymise it so that it can no longer be linked to any identifiable individual. You may request information about the specific retention periods applicable to your data by contacting [email protected].

apk44 implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL encryption for all data in transit, encrypted storage of sensitive account data, access controls limiting internal data access to authorised personnel only, regular security assessments, and secure disposal of data that is no longer required.

While apk44 takes data security seriously and applies industry-standard protections, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, apk44 will notify affected players and, where required by applicable law, notify the relevant regulatory authority within the timeframe prescribed by law.

Subject to applicable law, you have the following rights in relation to the personal data apk44 holds about you:

• Right of access: you may request a copy of the personal data apk44 holds about you, together with information about how it is processed.
• Right of rectification: you may request correction of inaccurate or incomplete personal data. For account details such as name, date of birth or address, you may be required to provide supporting documentation.
• Right of erasure: in certain circumstances you may request deletion of your personal data — for example, where the data is no longer necessary for the purpose for which it was collected and no legal retention obligation applies. This right does not override apk44's legal obligations to retain certain data.
• Right to restrict processing: in certain circumstances you may request that apk44 restricts the processing of your personal data while a query or complaint is being investigated.
• Right to object: where apk44 processes your personal data on the basis of legitimate interests, you may object to that processing. apk44 will consider your objection and cease processing unless compelling legitimate grounds exist that override your interests.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact apk44 at [email protected] with the subject line "Privacy Request" and a clear description of your request. apk44 will respond within a reasonable timeframe and may need to verify your identity before processing a data subject request.

The apk44 platform is strictly for adults aged 21 and above. apk44 does not knowingly collect personal data from individuals under the age of 21. If apk44 discovers that an account has been registered by a person under 21, the account will be closed immediately, any balance will be forfeited in accordance with the Terms & Conditions, and any personal data associated with the account will be deleted. If you believe a minor has registered an account on apk44, please notify us immediately at [email protected].

The apk44 platform does not contain links to third-party websites. Game content is delivered through licensed provider integrations within the apk44 platform environment. apk44 is not responsible for the privacy practices of game providers or payment providers in relation to data processed directly by those providers on their own infrastructure. We encourage you to review the privacy policies of any third-party service providers whose services you use in connection with your apk44 account.

apk44 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, the "Last updated" date at the top of this page will be revised. We encourage you to review this Privacy Policy periodically so you remain informed about how apk44 collects, uses and protects your personal data.

Your continued use of the apk44 platform following any amendment to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree to the revised policy, you must discontinue use of the platform and may request account closure by contacting [email protected].

If you have any questions, concerns or requests regarding this Privacy Policy or the way apk44 handles your personal data, please contact our support team. We aim to respond to all privacy-related queries promptly during Bangladesh Standard Time (BST, UTC+6) business hours.

Email: [email protected]